Terms of Service

1.About these terms

These terms are an agreement between you and Rabbar Africa Limited (“Rabbar Africa”, “we”, “us”), a company registered in Nigeria under RC 8468516, with its office at 49 Akinwunmi Street, Alagomeji, Yaba, Lagos, Nigeria.

They apply when you use our website, our workshop management software Jobcard, our workshop Rabbar Garage, or our fleet service Rabbar Fleet. By using any of them you agree to these terms. If you are accepting them on behalf of a business, you confirm you have authority to bind it.

Our Privacy Policy explains how we handle personal data and forms part of these terms.

2.Jobcard accounts

To use Jobcard you must be at least 18 and create an account for your workshop. The person who creates it is the account owner and can invite team members and decide what each of them can access.

• Give accurate information and keep it up to date.
• Keep your login details secure, and tell us promptly if you think someone has accessed your account without permission.
• You are responsible for everything done in your workspace by the people you invite.

3.Plans, billing and renewal

Jobcard has a free Starter plan and paid plans, billed monthly or annually. What each plan includes, and its limits, are set out on our pricing page. Prices are in Nigerian naira.

• Payment. Paid plans are charged in advance through Paystack. When you add a card we may make a small verification charge, which is refunded automatically.
• Automatic renewal. Paid plans renew automatically at the end of each billing period, and we charge your saved card. We will remind you before a renewal. You can turn off automatic renewal at any time in the app.
• Cancellation. You can cancel your subscription in the app at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
• Failed payments. If a renewal payment fails we will retry it, and your subscription will remain active for a grace period of 7 days. If payment has not succeeded by then, the subscription expires and access to paid features stops until you pay.
• Refunds. Fees already paid are not refundable, including for a partly used billing period, except where the law requires otherwise.
• Price changes. We may change our prices. A new price applies from your next renewal, and we will tell you before it does.

4.Your data in Jobcard

You own the data you put into Jobcard. You give us permission to store and process it only as needed to provide the service to you, as described in our Privacy Policy.

Much of that data will be about your own customers. You are responsible for having a lawful basis to collect it, and for telling your customers how you use it, in line with the Nigeria Data Protection Act 2023.

5.AI-drafted advisories

Jobcard can use artificial intelligence to draft a customer advisory from an inspection. AI can make mistakes: a draft may be incomplete, misread a finding or recommend the wrong urgency.

A draft is a starting point, not a diagnosis. You and your technicians are responsible for checking every advisory before you save it, send it to a customer, or rely on it to decide what work to do. The diagnosis of a vehicle, and any advice given to a customer, remain yours.

6.Acceptable use

When you use our services, you must not:

• break any law, or use them for anything fraudulent;
• upload anything you do not have the right to share, or anything that contains viruses or harmful code;
• try to access another workshop’s data, or any part of our systems you are not authorised to use;
• copy, resell or reverse engineer our software, except as the law allows; or
• overload or disrupt our services, including through automated access we have not agreed to.

7.Rabbar Garage services

When you bring a vehicle to Rabbar Garage, we will assess it and give you a quotation. We do not start chargeable work until you have approved it. If we find further work is needed, we will ask you before doing it.

• Please remove valuables from your vehicle before leaving it with us.
• Payment is due as set out on your invoice. We may keep your vehicle until an invoice for work you approved has been paid.
• Any warranty on parts or labour will be stated on your invoice or quotation.
• For vehicle documentation services, timelines depend on the relevant authorities, so any timeline we give is an estimate.

8.Rabbar Fleet services

Rabbar Fleet is provided under a separate written service agreement with each organisation. Where that agreement and these terms differ, the service agreement takes precedence.

9.Our intellectual property

We own our website, our software, and our brand, including the Rabbar Africa, Jobcard, Rabbar Garage and Rabbar Fleet names and logos. While your account is in good standing, we give you a personal, non-transferable right to use Jobcard for your own workshop. These terms do not give you any other rights in our property.

10.Third-party services

Our services rely on and link to services run by others, such as Paystack for payments and WhatsApp for messaging. Their own terms apply to your use of them, and we are not responsible for how they operate.

11.Availability and changes

We work to keep Jobcard available and reliable, but we cannot promise it will be uninterrupted or free of errors, and we may need to take it offline for maintenance. We may change, add or remove features over time. If we make a change that significantly reduces what a paid plan includes, we will tell you in advance.

12.Liability

Nothing in these terms limits our liability where the law does not allow it to be limited, including for death or personal injury caused by our negligence, or for fraud.

Subject to that:

• we are not liable for indirect or consequential losses, or for loss of profit, revenue, business or data, arising from your use of Jobcard; and
• our total liability to you in connection with Jobcard is limited to the fees you paid us for it in the 12 months before the event giving rise to the claim.

Our liability for work carried out by Rabbar Garage or Rabbar Fleet is governed by your invoice or service agreement and by applicable law.

13.Suspension and termination

You can stop using our services and close your Jobcard account at any time. We may suspend or close an account if you seriously or repeatedly break these terms, if you do not pay, or if we are required to by law. Where we can, we will warn you first.

If your account is closed, you can ask us for a copy of your data within a reasonable period afterwards.

14.Changes to these terms

We may update these terms. The date at the top shows when they were last revised. If we make a material change, we will tell Jobcard account holders by email or in the app before it takes effect. If you keep using our services after that, you accept the updated terms.

15.Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, we will first try to resolve it with you informally. If we cannot, the courts of Lagos State will have jurisdiction.

16.Contact us

• Email: contact.rabbar@gmail.com
• Phone: +234 916 000 2836
• Post: Rabbar Africa Limited, 49 Akinwunmi Street, Alagomeji, Yaba, Lagos, Nigeria